Welcome to use the network acceleration services provided by Guanyun Lingxi Technology Co., Ltd. (hereinafter referred to as "we" or "the Company"). We understand the importance of personal information to you and will do our best to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and adhering to the following principles to protect your personal information: principle of consistency of rights and responsibilities, principle of clear purpose, principle of choice and consent, principle of minimum necessity, principle of ensuring security, principle of subject participation, and principle of openness and transparency. At the same time, we promise to adopt corresponding security protection measures in accordance with mature industry security standards to protect your personal information.

1. How We Collect and Use Your Personal Information

1.1 Registration and Login

When you register and log in to our services, we collect the following information:

• Account information: username, password
• Contact information: email address (optional)
• Device information: device model, operating system version, device identifier

1.2 Using Services

When you use our network acceleration services, we collect:

• Connection information: connection time, connection duration, server nodes used
• Traffic information: amount of data uploaded and downloaded (excluding specific content)
• Technical information: IP address, network type, connection status

1.3 Purpose of Information Use

We collect and use your personal information for the following purposes:

• Provide, maintain, and improve our services
• Process your orders and payments
• Send you service notifications and technical support
• Analyze service usage and optimize user experience
• Protect service security and prevent fraud and abuse
• Comply with legal and regulatory requirements

2. How We Store and Protect Your Personal Information

2.1 Storage Location

Your personal information will be stored on servers located in the People's Republic of China. If cross-border transmission is required, we will strictly comply with relevant laws and regulations.

2.2 Storage Period

We only retain your personal information for the period necessary to achieve the purpose. When you cancel your account or the service is terminated, we will delete or anonymize your personal information within a reasonable period.

2.3 Security Measures

We adopt the following security measures to protect your personal information:

• Use encryption technology (such as SSL/TLS) to protect data transmission
• Encrypt and store sensitive information
• Implement strict data access control
• Conduct regular security audits and vulnerability scans
• Establish data security incident emergency response mechanism

3. How We Share, Transfer, and Publicly Disclose Your Personal Information

3.1 Sharing

We will not share your personal information with any company, organization, or individual unless:

• We have obtained your explicit consent
• Required by laws and regulations or government authorities
• Shared with our affiliated companies, but only to the extent necessary to achieve service purposes
• Shared with authorized partners, but we will sign strict confidentiality agreements with them

3.2 Transfer

We will not transfer your personal information to any company, organization, or individual unless:

• We have obtained your explicit consent
• In the event of merger, acquisition, or bankruptcy liquidation involving personal information transfer, we will require the new company holding your personal information to continue to be bound by this privacy policy

3.3 Public Disclosure

We will only publicly disclose your personal information in the following circumstances:

• We have obtained your explicit consent
• Based on laws and regulations, legal procedures, litigation, or mandatory requirements of government authorities

4. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to access your personal information
• Right of Correction: You have the right to correct inaccurate or incomplete personal information
• Right of Deletion: In certain circumstances, you have the right to request us to delete your personal information
• Withdrawal of Consent: You have the right to withdraw your previous consent
• Account Cancellation: You have the right to cancel your account
• Complaint and Report: You have the right to complain and report to relevant regulatory authorities

To exercise the above rights, please contact us through the following methods:

• Phone: +86 188-6138-0193
• Email: contact@gw.xsnexs.com

5. Protection of Minors

Our services are primarily intended for adults. If you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian before using our services. If we discover that we have collected personal information from minors without prior verifiable parental or legal guardian consent, we will make efforts to delete the relevant data as soon as possible.

6. Updates to Privacy Policy

We may revise this privacy policy from time to time. When the privacy policy changes, we will publish the latest version in the application or on the website and remind you of the updated content in an appropriate manner. If you continue to use our services, it means that you agree to accept the revised privacy policy.

7. How to Contact Us

If you have any questions, comments, or suggestions about this privacy policy, please contact us through the following methods:

• Company Name: Guanyun Lingxi Technology Co., Ltd.
• Address: No.13-9, Zhujiang Heyuan, Zhuxu Village, Shizhuang Street, Guanyun County, Lianyungang City, Jiangsu Province, China
• Phone: +86 188-6138-0193
• Email: contact@gw.xsnexs.com

We will respond to your request within 15 business days.